We paid an agency, their work fails WCAG 2.1 AA accessibility standards, what can we do?
Imagine you’ve paid electricians to rewire a house. They get paid thousands of pounds. However, once the work is inspected it’s discovered it does not meet UK safety standards. You ask them to fix the work, they say “you didn’t tell us it has to meet standards.” When asked to resolve the issues they say will cost more. You are forced to hire another company to re-do or improve the work. This is a real-world situation I’ve seen, an agency is hired to deliver work that meets WCAG 2.1 AA standards. Only their work fails very short.